RETURN POLICY

 

If You Purchased from one of our retail Partners Click Here

 

For FreeCountry.com Orders Only:

Free Country offers a 30 day Return Policy for all products purchased through our website.  If you are not satisfied with products you have purchased on FreeCountry.com, you may return your item(s) as follows:

  • Items purchased online can be returned online within 30 days of purchase for a full refund (less shipping costs).
  • You must have the original packing slip to complete your return.
  • Items must be unworn, unwashed, with all original tags and labels still attached to the item(s).
  • Custom products are final and are not eligible for returns, exchanges, changes or alterations.
  • Note that items purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy.

 

Return Instructions

  • Included with your order is a packing slip and return label.  Fill out the back of the packing slip and include it with the item(s) you are returning.
  • Most items we ship are packed in a sealed outer bag and an unsealed inner bag.  The inner bag can be reused to return your item.  If you did not receive or retain this bag you can also pack and return your item in a shippable cardboard box.
  • Remove the return label from the packing slip and attach to the shipping bag or box. 
  • We strongly recommend using a service such as UPS or FedEx that provides tracking information.  We have had instances where US Postal Service's postal sticker has come off and packages were not returned in a timely fashion or at all.  Free Country is not responsible for lost or stolen packages and it is the customer’s responsibility to pay all shipping costs.

 

Return Address

Free Country Returns

4400 E. New Market-Hurlock Rd.

Hurlock, MD 21643

 

If you no longer have your packing slip, please email us at customersupport@freecountry.com or call our Customer Service at 1-888-232-4020, to obtain your order number.  A packing slip and order number must be included in your return.

 

What we will do

  • Free Country will send you an email once we have received your package.
  • We will inspect the item to confirm that it has been returned in unworn original condition (including hang tags still attached) within 30 days of purchase.
  • Once this is confirmed we will refund your credit card for the purchase amount less shipping within 14 business days of receipt of your return.

 

If you have any questions you can contact Customer Service

 

*Please note that this Return Policy is valid for FreeCountry.com orders only. If you wish to return items purchased through one of our retail partners you must return it back to them and adhere to their return policy.