Warranty Registration
To streamline the warranty process and improve customer service, we now offer a Warranty Registration form, located at the bottom of this page. Please complete this form to register your Free Country product for one year of warranty protection, regardless of where it was purchased.
What is Covered
Free Country wants you to be completely satisfied with your purchase and will assist you in the unlikely event of a manufacturer’s defect. Our limited warranty is valid for the original product owner for one year from the date of purchase and covers defects in materials, workmanship, zippers, zipper pulls, stitching, snaps and dye bleeding under normal wear conditions.
What is Not Covered
Free Country does not warrant, assist with or take responsibility for damages caused by misuse, abuse, accidents, the natural breakdown of materials over time, conditions reasonably expected with normal wear or failure to follow care instructions.
How to Get Help with Your Free Country Product
To request warranty assistance, please contact our Warranty Customer Service at: customerservice@freecountry.com.
When contacting us, please have the following information available:
- The UPC number (a 12-digit number beginning with 194777_ _ _ _ _ _) located on a white label on the inseam, or inside one of the pockets if the jacket is reversible.
- A description of the warranty issue/problem.
- A copy of the purchase receipt.
Process for Warranty Claims
If we determine your item is covered under the limited warranty, we will guide you on the next steps. No garment will be accepted without a return authorization number. All garments must be laundered according to the care instructions label prior to returning. Unwashed garments will be returned to the sender. When shipping a garment to our customer service department, we strongly recommend using a service such as UPS or FedEx that provides tracking information and writing the return authorization number on the outside of the package. Free Country is not responsible for lost or stolen packages and does not pay for shipping costs.
What to Expect
Upon receipt, Free Country will inspect the garment. If we determine the issue is due to a manufacturing defect, we will, when possible, ship a replacement part for the defective component at our cost, along with returning your original garment. We do not repair garments or pay for garment repairs. If the defective garment cannot be repaired, we will replace it with a new one. If an identical garment is not available, Free Country will replace it with a comparable style and color at our discretion. This process may take approximately 3 to 4 weeks. During our busiest season (October through March), it may take a little longer, and we appreciate your patience.
Warranty Registration Form
Complete the following form to register your Free Country product for one year warranty protection.