Contact Us
MAIN CUSTOMER SERVICE SUPPORT (For orders placed on our website)
Email: Customer Support
Phone: 1-888-232-4020
Standard hours of operation:
24 hours, 7 days a week
Returns
For all products purchased through our website we offer a 30 day return policy. Click here to learn more
If you purchased any of our products through one of our retail partners you must return the item back to them. If they cannot help you click here to go to our warranty page for further information and warranty customer service.
Warranty / Retail Store Purchases Customer Service
Only for defective issues (past 30 days of purchase on our website) or if you purchased through one of our retail partners.
Email: customerservice@freecountry.com
Phone: 1-888-FREE-NYC
Hours of operation: Monday through Friday 9am – 6pm Eastern Time
Our products come with a one year limited warranty. You can view our warranty policy and contact our warranty customer service by clicking here.
Order Status and Tracking
If you would like to check on the status of your order please Login to your Account
Corporate & Bulk Orders of 10 Jackets or More
Free Country Corporate Office:
4 Bryant Park, 9th FL
New York, NY 10018.
212-719-4596