Free Country Logo black on white

Contact Us

MAIN CUSTOMER SERVICE SUPPORT (For orders placed on our website)

Email: Customer Support

Phone: 1-888-232-4020


Standard hours of operation:

Monday thru Friday 9am to 6pm EST



For all products purchased through our website we offer a 60 day return policy.  Click here to learn more

If you purchased any of our products through one of our retail partners you must return the item back to them.  If they cannot help you click here to go to our warranty page for further information and warranty customer service.


Warranty / Retail Store Purchases Customer Service

Only for defective issues (past 30 days of purchase on our website) or if you purchased through one of our retail partners.


Phone: 1-888-FREE-NYC

Hours of operation: Monday through Friday 9am – 6pm EST

Our products come with a one year limited warranty.  You can view our warranty policy and contact our warranty customer service by clicking here.


Order Status and Tracking

If you would like to check on the status of your order please Login to your Account


Corporate & Bulk Orders of 10 Jackets or More

Click here to learn more


Free Country Corporate Office:

4 Bryant Park, 9th FL

New York, NY 10018.