Help Hub

Our softshell jackets are some of our most popular sellers, but many people aren't familiar with what a softshell actually is!

A softshell jacket strikes the perfect balance between protection and mobility. Made from stretchy, breathable fabric, it flexes and moves with your body rather than weighing it down. Whether you’re running errands in chilly weather or keeping your muscles warm before, during or after a workout, a softshell can handle it all.

Composed of three layers—a woven exterior for protection, fleece or pile on the inside for warmth, and a durable, weather-resistant layer in between—softshell jackets offer the protection you need with the comfort you crave.

Softshells are engineered to be lightweight and dynamic, perfect for damp, drizzly or cold days when you don’t want the weather to hold you back. Throw one on in windy or brisk conditions, or during activities where rain is a possibility. These do-it-all companions provide a reliable source of regulation that won’t add weight to your adventure. They’re also easy to fold, pack and travel with wherever your journey takes you.

Some of our exclusive styles feature multiple pockets, machine-washable fabrics and two-way zippers for added versatility. Other designs offer extra warmth with features like chin protectors, detachable hoods, drawstrings for heat retention and soft Butter Pile® lining.

Ready to experience the benefits of a softshell jacket for yourself? Explore our collection here and find the perfect fit for your next adventure!

You shouldn’t have to work overtime—but your outerwear should. Our Free Country 3-in-1 Systems Jacket is built to adapt, providing reliable comfort and protection whether you're skiing, hiking or exploring the great outdoors.

A 3-in-1 Systems Jacket, also known as a System Jacket, offers ultimate versatility by combining two jackets in one. The design features two layers that can be worn separately or zipped together for added warmth and protection. The outer layer is typically waterproof or water-resistant, perfect for wet conditions, while the inner layer provides insulation to keep you warm. Wear each layer on its own or combine them based on your needs.

Many styles include detachable hoods with adjustable drawstrings, giving you even more control over your outdoor experience. Other customizable features include quilted puffer jackets with eco-friendly fill, color-blocking designs and internal/external pockets for convenience.

Thanks to its customizable layering system and durable polyester composition, this jacket is ideal for changing weather conditions throughout the year. The easy zip-on, zip-off functionality, along with Velcro cuffs, allows you to adjust warmth and fit on the go, whether you're tackling a chilly morning or a rainy afternoon.

Ready to gear up for your next adventure? Explore our range of 3-in-1 Systems Jackets and take on the great outdoors with confidence!

A Windshear is our version of the classic windbreaker, but better. Our Windshear Jackets are meticulously designed to be the ultimate year-round wardrobe staple, combining function, comfort and durability in one sleek package. Whether you're braving cold and rainy commutes, embarking on early morning workouts or packing for travel, these jackets have got you covered, quite literally.

Don't let Mother Nature get the best of you. Our Windshear Jackets feature a tested wind and water-resistant outer shell to shield you from the elements, so you can roam freely without worry. The lightweight and breathable design is ideal for outdoor adventures: The weather protection ensures you stay dry and comfortable during unexpected rain showers or gusty winds.

The secret to ultimate comfort resides in our signature linings. You know the saying, "It's what's on the inside that counts"? We agree, which is why we've incorporated specially designed linings to meet your individual needs. Our packable version boasts a lightweight mesh interior that won’t weigh you down, while other styles include a super-soft knit jersey or our signature plush Butter Pile® lining. 

Windshear Jackets are also practical and low-maintenance. They are machine-washable, making them an excellent choice for those with active lifestyles. No need to worry about special care instructions; simply toss it in the washer, and you're good to go.

Customization plays a key role in our souped-up windbreakers. Depending on the style you choose, you'll find added features such as "invisible" zippers, convenient pockets, a range of hooded options, as well as various lengths. You'll also appreciate the flattering details, like curved and scallop-back hems, plus elastic waists with an adjustable drawstring for both enhanced warmth and a flattering fit.

Ready to get out there? Shop our range of Windshears and find your perfect four-season jacket.

Unfortunately, we do not sell separate liners for our 3-in-1 system jackets. If you're in search of a liner or inner jacket you may purchase a new one. Plus, get a special discount using code: FREE to receive 15% off. Excludes Clearance items. 

Men's 3-1 Systems

Women's 3-1 Systems

Free Country’s temperature rating is subjective. Since everyone has a different tolerance and comfort level when it comes to temperature, we don’t feel that a temperature rating or ranking of our products can realistically instruct you on how warm or cool a jacket is for your taste. For some, a crisp New York City morning at 55 degrees is quite inviting (especially after a long winter!)—but for others, a morning at 55 degrees is worth a ski parka and a sick day off of work.

When facing nature’s elements, we know that comfort and durability are the most important factors when purchasing a jacket.

Here are some items to consider when assessing the warmth of your jacket to determine the best fit for your needs:

3-in-1 System Jackets: These outerwear overachievers are multi-purpose, highly versatile jackets that give you two layers for the price of one! They feature a customizable zip-on and zip-off system where each jacket can be worn on its own or paired together to create one heavyweight style that lets you glide through winter weather with ease.

Down and Insulated Jackets: Free Country’s down and insulated jackets are cold weather’s perfect match. Our short and full-length designs are ultra-light, exceptionally warm and packable.

Casual Midweight & Work Jackets: These mid-weight styles are the workhorses of the outerwear world. Light enough to not hold you back, but warm enough for any weather.

Fleece Jackets: A Free Country favorite, our fleeces were made for fall. From the super soft Butter Pile® Fleeces to our Sweater Knit Fleeces—there’s something for everyone. 

Softshell Jackets: With a triple-layer construction, these versatile jackets offer the perfect balance of protection and mobility to keep you warm and dry during any season. They’re made from a lightweight, stretchy, breathable fabric that won’t weigh you down.

Windshear Jackets: The perfect between-seasons staple, our Windshear designs combine fashion and function for a flattering fit for all. The breathable, machine-washable construction also protects you from the elements with tested wind- and water-resistance.

3-in-1 Systems Jackets: With the ability to adjust your warmth as needed, you’ll enjoy all-day comfort, maximum versatility and unbeatable value! The removable inner jacket can also be worn on its own for lighter coverage on warmer days. Shop the collection here.

Down and Insulated Jackets: If you're heading out in cold weather and prefer not to layer up before stepping outside, an insulated jacket may be your perfect solution. For durability and freedom of movement, we recommend down or polyfill insulation jackets. Insulated jackets provide warmth all day long without the bulk of traditional winter coats, keeping you comfortable and mobile as you go about your adventure. Ready to stay toasty without the extra layers? Shop our down and insulated jackets here.

Fleece & Softshell Jackets: Fleece and softshell jackets are our top picks for versatile layering. They provide extra warmth during winter and offer enough protection to wear on their own in transitional seasons like spring and fall. For the best results, we prioritize comfort and durability in our outerwear, no matter the style you choose. Shop our fleece and softshell jackets to find your perfect fit.

Casual, Midweight & Work Jackets: Looking for a cozy jacket to toss on when the temperature drops? We recommend a midweight garment with fleece or quilted lining, but without the insulation of a down jacket. These jackets use soft, heat-retaining materials that keep you warm without trapping excess body heat—perfect for when you're on the move. 

Midweight jackets are ideal for average chilly days, offering warmth without the bulk, and are great for casual outings or light work, though they’re not designed for extreme weather. Stay comfortable and ready for anything with our midweight options!

When choosing durable, functional outerwear, it's essential to consider your environment and the protection you need. While the difference between waterproof and water-resistant may seem small, it’s crucial. We're here to help you understand these distinctions and decide which option is best suited for your adventures. Waterproof garments provide complete protection from rain and wet conditions, while water-resistant clothing offers a lighter level of defense against moisture. Understanding when to choose each can make all the difference in staying comfortable outdoors.

Waterproof

Fundamentally, a waterproof item of clothing will keep water from getting beneath it. For example, when wearing a waterproof jacket, no water should be able to seep through your outer layer, therefore keeping your lower layers dry, and you comfortable and warm.

Water-Resistant

Water-resistant, however, offers a slightly less complete barricade from rain and other forms of water. If an item of clothing is labeled as water-resistant, it's important to understand that this means the product has the ability to ward off water only to a certain extent. Water-resistant pieces are suitable for light rain, but in heavier downpours, water sports or similarly wet environments, it is safer to opt for a waterproof alternative.

The FreeCycle® collection features outerwear, activewear and swimwear for men and women. Each garment is powered by REPREVE®, which uses recycled bottles and post-industrial waste to create stylish and eco-friendly garments. Plastic bottles are collected, cleaned and converted into high-quality fibers, which are then spun and air-jet textured into yarn. The result is performance-packed fills and fabrics, all applied to our versatile designs that prioritize functionality and comfort. Just one year after launching the FreeCycle® collection in 2019, we saved approximately one million bottles from landfills. To date, that number is at 70 million—and counting! 

Learn more here: FreeCycle® powered by REPREVE®

Ready to make a difference?Shop Our FreeCycle® Line Now!

The ultimate all-weather jacket for any season.

Our Super Softshell® is crafted from the finest yarns to create our softest, most comfortable performance fabric. This three-layer design features a water-resistant membrane bonded to our plush Butter Pile®, offering the perfect combination of function and comfort.

Butter Pile® refers to a soft, cozy fabric with a raised surface of vertical loops, known as pile. These loops give the fabric a plush, three-dimensional feel that is both comforting and great at retaining warmth. Pile fabrics are commonly seen in materials like velvet and corduroy, but the texture can vary depending on how it's woven.

At Free Country, our Butter Pile® is a super-soft, medium-length pile that feels smooth and luxurious—just like butter! This fabric strikes the perfect balance between comfort, warmth and practicality. It's cozy without being bulky and is easy to clean, with most Butter Pile® products being completely machine washable.

You'll find Butter Pile® in a variety of our products, from jacket linings to gloves, blankets and even dog jackets. It’s ideal for colder months or as an extra layer during transitional weather. Plus, our Butter Pile® items are lightweight and easy to pack, making them perfect for travel or winter getaways.

Want to experience the incredible comfort of Butter Pile® for yourself? Explore our range here and discover why our customers love it!

Microtech is a versatile, flexible fabric that adapts to different needs depending on the season and style. Whether you're looking for winter warmth or summer cooling, Microtech helps regulate body temperature, ensuring maximum comfort during any adventure.

At Free Country, we love using Microtech in both our activewear and fleece lines. In activewear, Microtech creates soft, breathable and stretchy garments that move with you, providing unrestricted flexibility. Often blended with polyester or similar fabrics, it also has moisture-wicking and quick-drying properties—drawing sweat away from your body to keep you cool and fresh as you stay active.

In our fleeces, Microtech serves a different purpose: adding warmth and comfort for everyday wear, especially in colder months. The fleeces are soft, cozy and easy to clean, making them a go-to staple when temperatures drop.

Microtech not only enhances functionality with moisture-wicking and warming features, but also provides a subtle, stylish look. Its balance of comfort, durability and performance makes Microtech a Free Country favorite, whether you’re gearing up for an outdoor adventure or relaxing at home.

Explore Microtech and enjoy its all-season benefits today!

Most Free Country products are machine washable. Follow these care instructions to keep your gear in top condition:

• Fasten all closures before washing
• Machine wash cold
• Use a gentle cycle
• Wash separately
• Do not bleach
• Use gentle detergent
• Avoid fabric softener
• Tumble dry on low
• Remove promptly after drying
• Do not iron
• Do not dry clean

For the best results, always refer to the care tag located along the inseam of the item.

Most of our items fit true to size, so we suggest you purchase the size you’d normally wear for the best fit. Size charts are generally located under each color option of an item on our site.

If you’re buying a coat, you may size up depending on what layers you plan to wear underneath it, so when the cold chill hits, you can accommodate extra layers to stay warm and comfortable.

Contrary to popular belief, your sleeve length isn’t simply the length of your arm. When designing garments like jackets—especially those with hoods—our designers construct the sleeve to start higher up to accommodate movement in your neck, shoulders and arms. This design ensures maximum comfort and mobility.

That’s why measuring your sleeve length correctly is so important—it helps us guide you to the best-fitting, most comfortable clothing for your body type. This way, your new Free Country apparel will be practical, well-fitted and ready to help you enjoy the outdoors safely and comfortably.

To measure your sleeve length:

You’re going to need a flexible sewing tape measurer or something similar that will be able to bend to your natural shoulder arches. If you don’t have a flexible sewing tape, we recommend getting a large piece of string, and using a marker to indicate the beginning and end of the measurement. You can then hold the string against a sturdy tape measurer to read your numerical length.

We suggest standing with your arms directly by your side, and having someone take the measurement for you for the most accurate reading.

Once ready, place the beginning of the tape at the back and center of your neck.

Trace it over the top of your shoulder, and all the way down to the end of your wrist. Try to trace over the top of the shoulder, not behind along your shoulder blade, as this will manipulate the measurement and make your sleeve length appear somewhat shorter than it is.

Be sure not to measure past your wrist towards your hand, as this will extend the sleeve length and result in sleeves that are too long and impractical. This can also create extra space up to the shoulder, causing the jacket to fit improperly.

Free Country offers a 30-day return policy for products purchased through our website. You may return an item for any reason, as long as it is unworn and in its original condition, within 30 days of purchase for a full refund (excluding original shipping costs). Please note that we cannot edit or cancel orders once placed.

Non-Returnable Items:

• Personalized (embroidered) items
• Items marked as "Final Sale" or "Clearance"

Key Return Information:

• Return Cost: A prepaid flat-rate shipping label is provided. A flat rate of $9 will be deducted from your refund. Note: Original shipping fees are non-refundable.
• Return Window: Returns are accepted within 30 days of the purchase date.
• Holiday Return Policy: Purchases made between November 1 and December 24 may be returned until January 31 of the following year.
• Where to Return: Drop off your return at your nearest USPS location.
• Refund Processing: After we receive and inspect your returned item to ensure it's unworn and in original condition, we will process your refund within 14 days to your original payment method.
• Exchanges: We do not offer direct exchanges. To exchange an item, please return it for a refund and place a new order.
• Retail Partner Returns: If you purchased from one of our retail partners, click here for info.
• Pop-Up Store Returns: Items bought at a pop-up store must be returned to that location.

Start a Return Here.

If you encounter a 'Label Error' message or the site indicates the item has already been returned when attempting to print a return label, please contact us directly at customersupport@freecountry.com or call 1-888-779-1727. In case our return portal is experiencing technical issues, we will promptly assist you and provide a prepaid USPS return label as soon as possible.

We appreciate your patience and understanding!

We do not offer direct exchanges. However, you can return the item and place a new order for the desired size or product. For returns, you can choose from the following options:

• A refund (minus a prepaid flat rate shipping label fee and non-refundable original shipping costs).
• Store credit via email after the return is processed.
• Repurchase your new item immediately using the 'Shop Now' feature.

Please note that coupon codes and reward points may not be applicable in certain cases. Allow time for processing after the return is delivered to receive your store credit.

We're sorry to hear about the mix-up with your order. Unfortunately, we do not offer exchanges. However, if you reach out to us within an hour of placing your order, we may be able to cancel your order. We will try our very best to assist. Please reach out directly to customersupport@freecountry.com.

What is Covered

Free Country wants you to be completely satisfied with your purchase and will assist you in the unlikely event of a manufacturer’s defect. Our limited warranty is valid for the original product owner for one year from the date of purchase and covers defects in materials, workmanship, zippers, zipper pulls, stitching, snaps and dye bleeding under normal wear conditions.

What is Not Covered

Free Country does not warrant, assist with or take responsibility for damages caused by misuse, abuse, accidents, the natural breakdown of materials over time, conditions reasonably expected with normal wear or failure to follow care instructions.

How to Get Help with Your Free Country Product

If you purchased from one of our retail partners you should go back to where you purchased the item from, for either an exchange or refund. In most cases, they will be able to help you quickly and most efficiently. 

If you were not able to obtain any satisfaction from the retailer or if you purchased through our website, please contact our Warranty Customer Service at: customersupport@freecountry.com

When contacting us, please have the following information available:

• A picture of the UPC number which is a 12 digit number beginning with 7904 or 194777_ _ _ _ _ _ located on a white label on the inseam, or if the jacket is reversible, on the inside of one of the pockets.
•  Photo(s) of the damaged/defective garment
• A copy of the purchase receipt, which is needed to move forward with the claim
• A description of the warranty issue/problem.

Process for Warranty Claims

If we determine your item is covered under the limited warranty, we will guide you on the next steps. No garment will be accepted without a return authorization number. All garments must be laundered according to the care instructions label prior to returning. Unwashed garments will be returned to the sender. When shipping a garment to our customer service department, we strongly recommend using a service such as UPS or FedEx that provides tracking information and writing the return authorization number on the outside of the package. Free Country is not responsible for lost or stolen packages and does not pay for shipping costs.

What to Expect

Upon receipt, Free Country will inspect the garment. If we determine the issue is due to a manufacturing defect, we will, when possible, ship a replacement part for the defective component at our cost, along with returning your original garment. We do not repair garments or pay for garment repairs. If the defective garment cannot be repaired, we will replace it with a new one. If an identical garment is not available, Free Country will replace it with a comparable style and color at our discretion. This process may take approximately 3 to 4 weeks. During our busiest season (October through March), it may take a little longer, and we appreciate your patience.

Yes! You can make a purchase and check out as a guest. You’ll still receive email updates to track your order.

While we cannot guarantee restocks of specific jackets, we encourage you to check back after a few weeks. To stay updated on restocks, new product launches and special offers, sign up for our newsletter.

Corporate and Company Jackets for Your Employees, Team or Group

Why choose Free Country for your bulk orders?

Discounts that Reflect Your Scale 

The more you order, the more you save. Our bulk discounts are tailored to fit your budget without compromising on quality. 

Customization at its Finest 

We specialize in embroidery, offering bespoke corporate logos, monograms and more. Transform your jackets into a unique representation of your company culture and values.

Express Turnaround 

Tight deadlines? No worries. Our commitment to efficiency ensures that your order is processed and shipped within 5 to 10 business days—because exceptional gifts shouldn't wait.

Free Ground Shipping

Every order, big or small, comes with complimentary ground shipping. For those who need their jackets in a hurry, we also offer expedited shipping options for an additional charge.

To place an order, please email us at customersupport@freecountry.com.

If you have any additional questions about corporate, team or group jackets, call us today at 1-888-779-1727.

Learn more here.

In addition to our direct website, you can find our products at:

• Amazon (online only)
• Walmart.com (online only)
• Macys.com (online only)
• 6pm.com (online only)
• REI
• Boscov's
• JC Penny’s
• T.J.Maxx
• Kohls
•  Burlington
• Ross
•  Peebles
• Marshalls
• Sams
• Costco
• BJ's

Please note that item assortments may vary at each location.

We accept all major credit cards, along with the following payment methods:

• Shop Pay
• Facebook Pay
• Google Pay
• Amazon Pay
• PayPal

Shop Pay offers flexible payment options at checkout. You can either pay in full or split your purchase into regular payments with Shop Pay Installments.

Fees or penalties

For purchases split into four bi-weekly payments, there are no additional fees or interest charges. However, purchases split into monthly payments may incur interest. You can pay off your balance early without penalties, and there are no late fees. Keep in mind that partial or late payments may impact your future use of Shop Pay Installments.

Credit scores and eligibility

Splitting your purchase into four bi-weekly payments through Shop Pay Installments will not affect your credit score. However, if you choose monthly payments, your payment history may be reported to a credit bureau. To use Shop Pay Installments, your shipping address must be in the United States.

Restricted items

There are some items that you can’t use Shop Pay Installments to purchase, including, but not limited to:

• Cash advances
• Illegal items and activities
• Weapons, including parts and accessories
• Narcotics
• Regulated products such as alcohol, tobacco, or drug paraphernalia
• Currency, including cryptocurrency
• PayPal, Venmo, and other money transfer services
• Loan and credit card payments

Terms of Service

For more details, check out Affirm’s terms of service or Shop’s terms of service. Affirm is the originator and servicer of Shop Pay installments, but payments are managed in your Shop Pay account.

Free Country offers free ground shipping on all U.S. orders of $69 or more. We use couriers like FedEx and UPS to deliver your order efficiently.

• Orders placed Monday through Friday: Ship within 1 business day.
• Orders placed over the weekend: Ship the following Monday.

Delivery times are based on both processing and shipping time. Here are our shipping options:

• Orders $69 or More: Free Standard Ground Shipping
• Orders Less than $59: $8.99 Standard Ground Shipping
• 2-Day Shipping (Arrives in 2-3 business days): $15.99
• Standard Overnight (Arrives in 1-2 business days): $29.99

Please note: Shipping to Alaska, Hawaii and outlying islands may take an additional 1-2 days. See rates below.

Alaska, Hawaii and outlying islands shipping rates:

• Standard Shipping: $20
• 2-Day Shipping: $40
• Standard Overnight: $70

Canadian & International Orders 

At this time, we do not ship internationally.

Order Changes & Cancellations 

Once an order is placed, we are unable to edit or cancel it.

Unfortunately, once an order has been placed, we are unable to edit, combine or cancel it in order to ensure prompt delivery. However, we understand that sometimes adjustments are needed. While we’ll do our best to contact our facility to modify an address or cancel your order within the same day of your request, please note that these changes cannot be guaranteed.

If an incorrect address is used, the package is likely to be returned to the sender. Once it is received back at our facility, we’ll issue a refund within 5–10 days. You’re welcome to place a new order at your convenience once refunded. If the order is delivered to you but needs to be returned, simply use our return process, and depending on the circumstances, we may waive the return shipping fee.

We understand your concern when a package is marked as delivered but hasn’t arrived. We recommend waiting a few additional days, as tracking may sometimes indicate delivery prematurely. In the meantime, please check with neighbors, building staff or in alternate delivery locations like garages, as carriers may leave packages there. 

If, after this waiting period, you still have not received your package, please contact us for further assistance. You can choose between a refund or a reshipment after we verify your shipping address. If an item is out of stock, we will issue a refund for that item and proceed with shipping any available items.

Email customersupport@freecountry.com or call 1-888-779-1727 for more help.

To thank you for your service, we've partnered with GovX to offer a discount on our products.

This offer is eligible for:

• Current & former U.S. military
• Military spouses & dependents
• First responders including law enforcement, fire and EMS
• Federal, state and local government employees
• Teachers (K-12 and university teachers/staff)

How it works:

• Click the button to claim your discount and you'll be asked to verify your affiliation with GovX ID. Verification is real-time and secure. If you already have a GovX ID account, just log in!
• After you verify, you'll receive a single-use discount code to apply at checkout. Be sure to copy your code.
• For future purchases, simply log in with your GovX ID to unlock a new discount code.
• There is a limit of one discount code per day.

Click here to learn more.

If you're having trouble applying a discount code, please note that codes cannot be used on Final Sale/Clearance items or Deal of the Day/Week styles. However, you can apply the code to any eligible items not marked as such. If the issue persists or you have any questions about applying the code, please contact us for help, and we will assist you with your purchase.

Creating an account is easy! Click the Account icon at the top right of our page. With a Free Country account, you can enjoy a more convenient shopping experience and receive order updates.

To reset your password, click the Account icon at the top right of our homepage and select "Forgot Password." Follow the steps to create a new one.

Redeeming your hard-earned points is easy! You can apply your points for a discount at checkout. Here’s how it works:

Once you reach the following thresholds, you can use your points for discounts:

• 50 points: Free Shipping
• 100 points: $10 off your order
• 200 points: $20 off your order
• 300 points: $30 off your order
• 400 points: $40 off your order 

To get started, follow these simple steps: 

1. Log into your account here to review your points.

2. Add your preferred item(s) to your cart.

3. At checkout, click the dropdown menu to see the rewards you qualify for.

4. Select your desired reward to receive a discount code, which will apply to your order.

Click here to redeem and review your points information.

Happy shopping!

Stay updated on our latest promotions, product launches, special collections and other exciting initiatives by subscribing to our email list! Scroll down to the very bottom of our homepage for the Newsletter Signup and enter your e-mail to join.

Click here

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