Frequently Asked Questions:

We know that you have lots of questions when shopping around for the most flattering, functional and comfortable apparel -- and as you should! Asking questions and really understanding a product before you invest in it is an important part of shopping online, and your questions help us to ensure you find the perfect fit for you!

In order to help you both thoroughly and efficiently, we have compiled a list of our most frequently asked questions below.

General:

• What is the Temperature Rating of this Jacket?
• How do I measure sleeve length?

Styles:

• What is a Softshell?
• What is a 3-in-1 Systems Jacket?
• What is a Windshear Jacket?

Features:

• What is a Snow Skirt? What are Gaiters?
• What is the Smart Pocket System?
• What is a Storm Placket?

Fabrics:

• What is Multi-Ripstop?
• What is Cubic Dobby?
• What is Butterpile?
• What is Radiance?
• What is Microtech?
• What is Power Down?
• What is Cire or Poly Cire?

Delivery:

• What is your shipping policy?
• What is your returns policy?

Don't see your question?

Contact our Customer Support team by emailing customersupport@freecountry.com or call us at 1-888-232-4020 and we'll be happy to help you as soon as we can!